Privacy Policy

The Long Dog Co. (“we,” “us,” or “our”) is a home-based dog boarding business operated by The Long Dog Company, LLC in Canton, Georgia. This policy explains what information we collect when you use our website or book a stay, how we use it, who we share it with, how that sharing happens, and how we keep it safe. If you have questions, email us any time at hello@thelongdogco.com.

1 · Information we collect

We only collect what we need to answer your questions, care for your dog, and get paid. That includes:

• Contact details you give us. Your name, email address, phone number, and home address when you request a booking or message us.
• Information about your dog. Your dog's name, breed, age, spay/neuter status, feeding routine, medications, medical conditions, vaccination records, and anything else you share so we can care for them well.
• Booking details. The dates you request, notes about your stay, and our message history with you.
• Payment information. You can pay by Venmo, or by credit or debit card through Stripe Checkout. When you pay by card, your card details are entered directly into Stripe, not into this website or our booking portal, and neither one stores your full card number. Stripe may also offer Apple Pay when your device and browser support it, and that payment is handled by Stripe too. We receive only a confirmation and limited details such as the amount, date, and the last four digits. If you pay by Venmo, we see the payment details Venmo shows us, such as your name and the amount.
• Basic website data. Like most websites, our host may automatically log standard technical information such as your browser type, device, and approximate location, used only to keep the site running and secure.

2 · How we use your information

We use your information to:

• Respond to your inquiry and confirm or decline a booking request.
• Provide safe, personalized care for your dog during a stay.
• Send you booking confirmations, reminders, drop-off and pick-up details, and updates about your dog.
• Invoice you and process payment after a stay.
• Keep records required for our business, such as signed agreements and vaccination proof.

We do not sell your information, and we do not use it for advertising.

3 · Who we share it with

We are a small business and keep your information close. We share it only with the service providers that help us run the business, and only as much as each one needs:

• Our booking portal at book.thelongdogco.com is our own booking system and part of how every stay is booked today. You use it to request dates, tell us about yourself and your dog (including care details such as feeding, medications, your vet, and an emergency contact), sign the boarding agreement, and check out. We use what you submit there to review your request, arrange your dog's care, stay in touch with you, manage your reservation, and process payment.
• Stripe processes online credit and debit card payments, including Apple Pay when it is offered, and handles your card details directly under its own privacy and security practices. See Stripe's privacy policy at stripe.com/privacy.
• Booking requests and signed agreements are stored in our booking portal at book.thelongdogco.com. They are not sent to us by email. Ryan signs in to the portal to review requests and manage stays. We may use email for ordinary communications with you, including responding to questions and discussing your dog’s stay.
• Our website host stores and serves this website.
• Venmo processes the payment if you choose to pay that way, under its own privacy policy.

We may also disclose information if the law requires it, or to protect the safety of a person or animal.

4 · How that sharing happens

Information moves to these providers electronically over encrypted (HTTPS/TLS) connections. Information you submit through our booking portal is sent over an encrypted connection. Card payments, including Apple Pay when offered, are entered directly into Stripe Checkout, so card numbers travel to Stripe and never through us. Booking requests and signed agreements stay in the booking portal, where Ryan reviews them. They are not emailed to us. We do not share, trade, or sell your information to anyone for their own marketing.

5 · How we protect your information

We take reasonable steps to keep your information safe:

• This website is served over a secure, encrypted (HTTPS) connection.
• Payment card data is handled entirely by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your full card details.
• Access to your information is limited to the owner of the business, on password-protected devices and accounts.
• We keep your information only as long as needed to care for your dog, meet our record-keeping and legal obligations, and support future stays, then dispose of it securely.

No method of transmission or storage is ever completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

6 · Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it (except where we're required to keep it, such as a signed agreement or payment records). Just email hello@thelongdogco.com and we'll take care of it.

7 · Children

Our website and services are meant for adults. We do not knowingly collect information from anyone under 18.

8 · Changes to this policy

We may update this policy as our business grows or the tools we use change. When we do, we'll update the “Last updated” date at the top. Significant changes will be posted here on this page.